Returns & Exchanges
At Two-Way Radio Accessories, we stand behind the quality of our communication gear and offer a 30-day return policy to ensure your team stays connected with the right equipment. If your purchase does not meet your technical requirements or expectations, we are here to help with a hassle-free exchange or refund.
Initiate Your Request
Contact our support team with your order number and the specific model of the radio accessory you wish to return to receive a Return Merchandise Authorization (RMA) number.
Package Securely
Place the item in its original packaging, ensuring all clips, antennas, and charging cables are included to avoid restocking fees.
Label and Ship
Clearly mark the RMA number on the outside of your package and ship it to our electronics processing center using a trackable carrier.
Inspection and Refund
Once our technicians verify the item's condition and functionality, we will process your refund or ship your replacement accessory within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing